All goods sold in our store are digital products, including game keys, gift cards, subscriptions, in-game currency and direct top-ups. No physical shipment is provided.
Because digital delivery is immediate and irreversible, returns are generally unavailable after delivery. If an issue on our side is verified, we will provide a replacement or refund under the terms below.
When a digital product is considered delivered
The point of delivery depends on the type of product purchased:
Code-based products
- The code is assigned to your order and sent to the email address you provided or placed in your account dashboard.
- The code is accessible through a secure link, email or order history.
- Delivery is complete as soon as the code becomes available to view.
Direct top-ups
- Balance, currency or other content is credited directly to the account details you provide.
- No separate code is issued: the completed top-up is the purchased product.
- Delivery is complete once the credit has been successfully applied to the account stated in the order.
When a replacement or refund may be available
We will review a request when our verification confirms one of the following situations:
- The product was not delivered.
- The code is missing, invalid, was already used before delivery or does not match the product ordered.
- A direct top-up failed because of an error on our side.
- We delivered the wrong product, value, region or platform.
- The payment was charged twice in error or the amount charged does not match the order.
After verification, we will normally offer an equivalent replacement first. If a replacement is impossible or is not appropriate for the verified issue, a full or proportionate partial refund will be issued.
When a refund is not available
Where the product was delivered correctly, an order cannot be returned or cancelled in the following situations:
- The code was displayed, revealed, opened or viewed.
- The code was redeemed, activated or used.
- The product is accessible but the customer chooses not to use it or changes their mind.
- The customer selected the wrong product, edition, value or quantity.
- The product is incompatible with the region, currency, platform, device or account selected by the customer where those restrictions were disclosed before purchase.
- The customer provided an incorrect Player ID, username, email address or other account details.
- A direct top-up was successfully completed to the account stated in the order.
- The issue was caused by customer error, inattention or action.
- The issue concerns a third-party game, server, account or service and was not caused by a defect in the product sold.
If your situation is not listed, contact support. We will review the order and explain the options available.
Third-party platform actions
We are responsible for payment processing on our side, product authenticity, correct delivery and post-purchase support. Decisions and technical actions taken by independent platforms are outside our control.
What we investigate and resolve
- Payment processing errors on our side.
- Delivery errors.
- Missing or invalid codes.
- Verified problems with the digital product sold.
What does not qualify for a refund
- A third-party platform ban, suspension or account restriction.
- Publisher or platform decisions concerning an account.
- A breach of a third-party service's terms by the user.
- Enforcement by a third-party platform after correct delivery.
- Technical failures of a game, server or platform that are unrelated to the code or top-up sold.
How to report a problem
To help us verify your order, follow these steps:
- Contact support. Report the issue as soon as you notice it using any support channel available on the website.
- Provide evidence. Include your order number, screenshots, error messages and any other information needed to verify the issue.
- Receive the outcome. If the issue is verified, we will offer a replacement or issue a refund as appropriate.
Please report an issue no later than 7 days after delivery. If the product was not delivered, report it within 7 days of the expected delivery date. A later claim may be impossible to verify because technical records are retained for a limited period. This reporting period does not limit mandatory consumer rights under applicable law.
Refunds and payment disputes
If you believe there is an issue with a charge, contact support first so we can review the order and payment promptly.
An approved refund will be sent to the original payment method whenever technically possible. Posting time depends on the bank or payment provider, which may also apply its own fees or exchange-rate differences.
To prevent fraud, we may request reasonable additional information needed to verify the order and the claimant's entitlement to a refund.
Mandatory consumer rights
In some countries, a right to withdraw from a digital purchase applies only until delivery begins. Where the law requires your prior consent to immediate delivery and acknowledgement that the withdrawal right will be lost, the consents and notices presented at checkout apply. Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
